returns & cancellation policy

1. Right to Cancel

You have the right to cancel your purchase from us within 14 days without giving any reason.

2. Cancellation Period

The cancellation period will expire after 14 days from the day on which you receive your goods.

3. Address

To cancel your purchase, you must inform us either by writing to us at kuloko, 6 Village Es Francs, Bourgvallées, France 50750 or by emailing us at returns@kuloko.co

4. The Cancellation Deadline

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5. Effects of cancellation

If you cancel your purchase, we will refund all payments that we received from you, including delivery costs (with the exception of upgraded delivery options chosen by you) immediately and at the latest fourteen days from the day we received your notification of your revocation of this contract. You will be refunded using the same payment method with which you originally paid for the transaction.

6. Right of Retention

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

7. Return Shipping

Send your purchase/s back to kuloko, 6 Village Es Francs, Bourgvallées, France 50750 no later than 14 days from the day on which you first told us you wished to cancel your order from us.

The deadline is met if you send back the goods before the period of 14 days has expired.

8. Costs of Return Shipping

You will have to pay for the cost of returning the goods, which must be in the same condition in which they were sent and, wherever possible, in their original packaging.

9. Value Replacement for the Delivery of Goods

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.