terms & conditions
The time we need to prepare your order for dispatch varies, but is usually within three days. Delivery times are not guaranteed and may be affected by bank holidays and peak holiday periods.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Please check this if you are unsure before making your purchase.
We are not responsible for delays due to customs.
Returns, exchanges and cancellations
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact us if you have any problems with your order.